Policy
shipping policy
return policy
- There is no reason to refund before the order is shipped.
- Due to the special nature of blind box products, no return or exchange will be made after the blind box packaging is opened or damaged. The products in the blind box have undergone strict quality inspection, please rest assured to buy. 💝
- After the order is shipped, if there is a product quality problem within 7 days from the date of receipt, it can be returned or exchanged. If necessary, please contact customer service for operation.
- Because the products sold in this mall are all private personal items, they cannot be re-sold, so all products sold for more than 7 days from the date of receipt will not be returned, thank you for your understanding.
- We do not accept returns or exchanges if any part of the product itself or accessories, packaging, etc. is lost, damaged or seriously soiled due to your handling or use.
Privacy Policy
Frequently Asked Questions and Answers
Is shopping at PeachMOMO reliable? How was the experience?
PeachMOMO Collection Ltd is a formally registered company in Canada and a formally registered Shopify store. This website service is provided with technical support by Shopify, and all protection policies follow the Shopify terms of service.
At the same time, PeachMOMO is a sexy lingerie store run entirely by women . We understand women's needs and the importance of protecting customer privacy.
We strive to provide customers with the most satisfactory service. If you have any questions or needs, you can contact customer service to deal with them. We also welcome all suggestions for improvement.
What are PeachMOMO's main service targets and areas?
PeachMOMO is located in Vancouver. For local customers in the Greater Vancouver area, we adopt local delivery to ensure that our products are delivered to our customers in the fastest and safest way possible.
Meanwhile, for customers in North America (i.e. the United States and Canada), we will deliver the products by express delivery. For details, please refer to our Shipping Policy.
How is the product quality of PeachMOMO?
All PeachMOMO products are sourced from legitimate and reliable manufacturers, and each product is carefully selected and tested by the store owner. If you have any questions or need advice about a product, please feel free to contact our customer service for assistance.
Do I have to register an account to buy? How to track my order?
To maximize the freedom of choice for our customers, PeachMOMO website currently supports both logged-in and guest purchases.
Simply provide the correct email address, and you will receive our shipment notification and tracking number.
Are all items one size fits all? Is there a recommended weight?
At present, all products sold by PeachMOMO are one size fits all (including products in the Secret Wardrobe Blind Box), but there may be slight differences in the effect of different styles and fabrics.
Due to factors such as height, weight may not be entirely accurate as a measurement. However, the majority of products sold in the store are adjustable and suitable for most women, including those within the recommended weight range. If you have any concerns or questions about sizing, please feel free to contact our customer service for assistance.
When will I receive my purchased items?
For customers in the Greater Vancouver area: we will use local delivery for shipping. Orders placed before 3:00 PM will be delivered on the same day, while orders placed after 3:00 PM will be delivered on the next day.
For customers in other areas of Canada or the United States: we will use express delivery for shipping. Orders placed before 3:00 PM will be shipped on the same day, while orders placed after 3:00 PM will be shipped on the same day or the next day.
Once the product is shipped, the express delivery tracking number will be sent to your email along with the shipment information. You can track the delivery status at any time.
Generally, the express delivery will be delivered within 2-7 days.
How to get more shopping discounts?
As an entrepreneurial store, PeachMOMO hopes to provide our customers with the most discounts and conveniences. If you like our store, please add our customer service WeChat account (peachmomo223) or subscribe our email to get first-hand discount information and community benefits ~